The challenge
Residents were on a reseller ISP with slow fault turnaround and no one locally accountable for the link into the complex. The body corporate wanted a provider that builds and owns the fibre infrastructure — not just resells someone else's network — with a team that can respond on the West Rand, not escalate to a national queue.
What we did
- Designed and built our own fibre network into the complex
- Ran fibre to a large number of units across the development
- Delivered fibre speeds of up to 200 Mbps to households
- Handle all maintenance and support ourselves — faster turnaround than national FNOs
The result
Faster average speeds, dramatically better fault turnaround and a direct line to the Kenmare team that built and maintains the network. When something breaks, the same engineers who installed the connection and fibre links are the ones who fix it.
"Our outages used to take days. Now the local team is on site the same day — because they built it." — Complex trustee (name withheld)